Frequently Asked Questions

What about Refunds and Cancellations?

All activities are 100% refundable and changeable. In most cases, our vendors require a 48 hour notice to cancel or reschedule. Some activities and private charters require more notice. We will always advise you of the refund policy when booking. If for some reason the tour operator cancels, we will reschedule or you will receive a 100% refund.

Why do you ask for my email, cell phone and resort information?

Your concierge will usually email you vouchers to print out and take with you to each activity. We also want to offer you the best directions to all your activities and arrange transportation when necessary. Sometimes we will need to call or text your cell phone to give you updates about your activity arrangements. Rest assured we value your privacy and will never give your information to anyone. Once in a while you will receive emails from Maui Vision offering vacation rental and activity discounts and our blog updates. We hope you will enjoy these emails and they will inspire your next Maui vacation.  You can opt out if you wish.

Is it going to rain?

Being a weatherman on Maui is a tough job. It’s safe to say it’s going to rain somewhere on the island every day. Maui has 6 different climate zones. The windward mountains and rainforest get an average of 400 inches of rain per year. Kihei and Lahaina get an average of 10 to 12 inches of rain per year. Often the forecast will be 50% chance of rain during your entire vacation but you will experience very little rain in leeward resort areas. The bottom line is don’t worry about the weather. Most activities will not be cancelled due to rain. If these is a cancellation, we will reschedule or you will be refunded.

What about the wind?

Trade winds usually pick up late morning in the central valley and subside around sunset. These winds usually blow directly into Molokini Crater making it uninhabitable for boats. That’s why all our Molokini Crater boats leave very early in the morning. Afternoon snorkeling boat trips do not make it to Molokini 90% of the time. These boats usually go to dive spots behind the pali (mountain) that are protected from the wind.